SEC offers customers the option to transfer responsibilities related to the certification and replacement of heat meters. In return, following the formal takeover of the meters, SEC will be responsible for their operation, with the costs included in the customer service charge. The programme makes it easier for customers to manage costs and ensures timely certification and replacement of the devices.

Many customers fail to have their meters certified on time, which results in a change to less favourable billing methods across the entire billing system, for example for the whole building.

• No need to incur a high one-off cost for meter certification or replacement (in some cases as much as PLN 1,700 net).
• Assurance that the meter will always be certified and replaced within the required timeframe.
• Billing according to actual heat consumption.

The costs will be included in the heat bills as part of the customer service charge and will amount to approximately several dozen PLN per month, depending on the contracted capacity.
For example: a four-person family in the Barbakan housing estate, 72 sq m apartment. The customer service charge will increase by PLN 15.44.

In accordance with the applicable provisions of the Energy Law, the customer service charge covers various elements related to the performance of the comprehensive heat supply agreement. This charge includes, among other things, customer service and the maintenance of infrastructure. Therefore, under the applicable regulations, this is the appropriate place for including the meter service charge.

However, the differences will not be significant. On average, each tariff group will bear similar programme costs.

Yes, the customer may withdraw from the programme; however, this will require the buy-back of the metering devices taken over by SEC and the customer’s assumption of responsibility for their certification and replacement.

Each interested customer will receive two copies of the annex, with a request to sign and return them to SEC. This may also be done at the Customer Service Office (CSO). In some housing communities, the property manager will propose a convenient solution for signing the agreements. A condition for the Programme to come into force within a given community will be that the annexes are signed by a majority of residents. Once this condition is met, the annexes will be finally signed and returned to you.

This is a long-term process carried out in stages. The actual process of replacement or certification may take from several weeks to several months, depending on the implementation schedule. However, from the moment the annex/agreement is signed, all responsibilities related to the meters are transferred to SEC and you no longer need to deal with them. SEC assumes full responsibility for carrying out the entire process.

The customer will still be required to independently ensure the certification and replacement of the meter. If the meter loses its certification, SEC, in accordance with the applicable legal regulations, will impose additional charges on such a customer or, as a consequence, terminate individual contracts and enter into comprehensive agreements with the respective Housing Communities.